Wednesday, July 24, 2013

Joe Scholtes at KUIC in Vacaville Tells His Story



Joe Scholtes (left) and Darren Maltbie, manager at the Mike's Auto Body in Fairfield inspect Joe's 2010 Grand Caravan and it looks spectacular, returned to better than before, according to Joe.
MAB: We’re here at Mike’s Auto Body in Fairfield and talking to Joe Scholtes. He’s been an account executive at KUIC Radio for 28 years now. Tell us a little bit about the accident and how it worked out?
JS: Well, my wife was in an accident, a little fender bender in a parking lot. It knocked off the front fender of our 2010 Dodge Grand Caravan. And this is actually the second time we’ve been to Mike’s Auto Body. Kind of same thing, a little fender bender a year ago and that experience was really great, just like this experience.

MAB:  So whenever an accident happens, whether it’s your fault or not, it’s something you have to add to your busy week. So tell us how they made it easy for the repair at Mike’s Auto Body?

JS:  We met manager Darren at the Fairfield location at Mike’s Auto Body and he took the time to kind of walk us through it and looked around and suggested what we would need and it was very easy and hassle-free and seamless and what was wonderful is that it came back to us a day early. They actually…  the turnaround time was two and a half days. We were just shocked at how quickly and perfectly it came back.
MAB: And so your wife was back on the road rather quickly?

JS:  Yes, she was very happy and it came back better than before.  There was some motorcycle on a freeway, and it kind of rubbed up against the white van and put a black mark on one of the side panels and Mike’s Auto Body actually buffed that out for us at no extra charge, so yeah it came back better than before.

MAB:  So we’re hoping that your wife doesn’t get into another accident but if she does I imagine you will take the car again to Mike’s Auto Body?
JS:  Yes, I highly recommend Mike’s Auto Body, the service was very professional and they really are a top-notch company. I just can’t say enough good things about Mike’s Auto Body!

Wednesday, July 10, 2013

Our Customer Service Declaration



With an emphasis on making every customer experience exemplary in every way, the people at Mike’s Auto Body are constantly striving to provide the best service not just in the Bay Area, but in the country.

And that’s why we adhere to this Declaration of Customer Service. We decided to share this with you:  
Accessibility: Some customers prefer accessing our services by either via the telephone, email or in-person. Any way you do it, Mike’s Auto Body will always answer your questions within a reasonable time frame and never leave you on hold when you call.

Technology: We will always fix your car using the latest techniques and the newest equipment, so that your car is returned to pre-accident condition each and every time.
Courtesy: We train all of our front office people to smile and always be courteous, because it’s the way we’d want to be treated.

Quality: No repaired car leaves any of our locations until we go through an arduous inspection process, so that it’s right the first time every time.
Compassion and Adaptability: Our services can always be adapted to peoples’ specific needs, particularly those with functional, visual, hearing or other physical challenges.

Continual Improvement: We always listen to your needs and are committed to ensuring the continuous improvement of our services.

Safety: At Mike’s Auto Body, we’re a family business, so your safety and livelihood is more important than anything else. And that’s why we stress safety with every repair we perform, for our customers and employees alike!
Community Outreach & Giving Back: At Mike's Auto Body, we will always strive to help those in need throughout the Bay Area, by giving cars to deserving individuals and families and helping people and organizations in each community where we do business.

-From the folks at Mike’s Auto Body