Friday, August 23, 2013

Let’s Get to Know Colin Kendall





Let’s Get to Know Colin Kendall, Mike Auto Body’s Manager at Concord (Fremont St.) Location

Q: How long have you been with Mike’s Auto Body?
A: 12 years

Q: How many years of industry experience do you have?
A: 20 years

Q: Favorite part of the job?
A: Showing clients their completed vehicle

Q: What do you do when you're not working at Mike’s Auto Body?
A: It’s all about family with an emphasis on sports and travel. I enjoy muscle cars, hiking and exploring California! On my bucket list, I have: 1.) Visiting a remote South Pacific Island 2.) Get a Ferrari and 3.) Live near the ocean

Q: What sports teams do you follow?
A: I like the A’s and the Raiders and I enjoy watching NASCAR, especially Mark Martin
and Team USA World Cup Soccer

Q: Favorite movies?
A: Heartbreak Ridge, Fast & Furious and Batman

Q: Favorite TV Shows?
A: Deadliest Catch, Fast & Loud, home improvement shows

Q: Pets?
A: Dog-Shelby and Cat-Charlie

Q: Favorite outdoor activities?
A: Hiking and going to the coast

Q: If you could have any kind of car, what would you get and why?
A: A Ferrari 355 Spyder

Q: If you could have lunch with anyone who would it be?
A: Clint Eastwood

Q: What are some of the customer service things you're proud of at Mike’s Auto Body and describe your view of what exceptional customer service is?
A: I am proudest of our “Autochex Premier Achiever” awards. I enjoy seeing a customer’s face when they see their car looking better than it has looked in years. I call it that “better than expected” expression—the “wow” factor.

Q: What are some of the changes you've seen in this industry over the years and how has Mike’s Auto Body reacted to these?
A: The technology has changed and we’ve adapted by being proactive in attaining the newest computer systems and software. We pride ourselves in having expert industry knowledge and provide quality repairs, delivered on-time.

Thursday, August 15, 2013

Napa BBQ a Huge Success!




Napa knows wine making and Mike’s Auto Body knows fixing cars. The Mike’s Auto Body location in Napa hosted a summer barbecue at its new shop at 804 Napa Street on August 6th. Notable guests included Napa's Mayor Jill Techel, members of the Napa Sunrise Rotary, the Napa Chamber of Commerce and representatives from the Napa Boys & Girls Club. In addition, representatives from local auto dealerships and insurance agents representing State Farm, Farmers, Allstate and Nationwide were on hand.

Mike’s Auto Body has been in Napa for approximately one year and this family-owned and operated business has received top reviews from the first day it opened its doors. Mike’s Auto Body has been in the collision repair business for more than 40 years and has 11 locations throughout Contra Costa, Solano and Napa counties.

Here are some comments from some of Napa’s leaders about Mike’s Auto Body and their role in Napa:

“Mike’s Auto Body, a new to Napa family owned business, is a wonderful addition to the Napa business community. As a Napa Chamber Ambassador, I had the pleasure to attend a most delicious luncheon last week where I met the entire ‘family.’ Welcome to Napa Mike’s Auto Body!”

-Maureen Eckert, Workplace Training Institute Lead, Napa Valley Adult Education

“Mike’s Auto Body in Napa is clean and comfortable. The staff is friendly and experienced in auto body work. If I ever need auto body work, I’ll head to Mike’s! I’m so happy they’re in Napa now!”


-Kathleen Dreessen, Chamber of Commerce Ambassador
 

 

Let’s Meet Walnut Creek Location Manager Sam Arvizu


Q: Sam, you manage both Walnut Creek locations. How long have you been with Mike’s Auto Body?
A: 19 years

Q: How many years of industry experience do you have?
A: 25 years

Q: Favorite part of the job?
A: The satisfaction I can see on the faces of customers when they see their vehicles repaired and looking great! 

Q: If you could name 3 things you want to do in your life, what would they be?
A: 1.) Family reunion 2.) Family Cruise 3.) Family vacation to Hawaii

Q: What are your favorite teams?
A: The Oakland Raiders and the Oakland A’s

Q: What do you do when you're not working at Mike’s Auto Body?
A: I grill at BBQs for my family and friends and enjoy watching football.

Q: What was the title of the last book you read?
A: Lone Survivor “Navy Seal”

Q: Favorite movies?
A: Top Gun and any military movie

Q: Favorite TV Shows?
A: Duck Dynasty and West Coast Customs

Q: Favorite outdoor activities?
A: Duck hunting and training my black lab “Belle” (3 years old)

Q: If you could have any kind of car, what would you get and why?
A: A fully restored 1957 Chevy

Q: If you could have lunch with anyone who would it be?
A: My grandfather to talk about family

Q: What are some of the customer service things you're proud of at Mike’s Auto Body and describe your view of what exceptional customer service is?
A: It’s exceptional and I see it every day. When we get excellent feedback from our customers our whole team gets a boost. We train them to be the best and they are!

Q: What are some of the changes you've seen in this industry over the years and how has Mike’s Auto Body reacted to these?
A: The new body and paint products in this industry are the biggest change I’ve seen. Here we are always educating our employees and customers about the new innovations in collision. It’s a great time to be working for a top company like Mike’s Auto Body.




Wednesday, August 7, 2013

Let's Meet the Mike's Auto Body Team: A Q&A with Keith Hobert




Keith Hobert is a Mike's Auto Body veteran and an integral part of the company's management team. He manages the Mike's Auto Body location in Concord at 2260 Via De Mercados. Keith is an outstanding mentor and graciously shares his experience and knowledge with young estimators getting in to the trade as well as mentoring those promoted into a location manager position.

Q: How long have you been with Mike’s Auto Body?
A: 35 years

Q: How many years of industry experience do you have?
A: 43 years

Q: Favorite part of the job?
A: The challenge

Q: What do you do when you're not working at Mike’s Auto Body?
A: I mainly work around the house I enjoy building projects.

Q: What was the title of the last book you read?
A: Change Your Mind Change Your World

Q: Favorite movies?
A: I am not a big movie fan but my favorite types of movies are comedies.

Q: Favorite TV Shows?
A: Anything on the Discovery Channel

Q: Favorite outdoor activities?
A: Spending time on the water boating

Q: If you could have any kind of car, what would you get and why?
A: I would probably want a Lexus, because I believe it is currently one of the finer built cars on the road.

Q: If you could have lunch with anyone who would it be?
A: My father

Q: What are some of the customer service things you're proud of at Mike’s Auto Body and describe your view of what exceptional customer service is?
A: I am proud of the service we give our customers I believe every member of our team will go above and beyond to make sure every possible need has been met. Over the years I receive many letters from customers that have been so impressed with our service or a particular employee that they felt compelled to take the time to let me know. These letters talk of things likeour employees staying after hours to wait for them because they were stuck in traffic or taking the time out of their own day to help someone get home or to an appointment they otherwise would have missed due to the accident they were involved in I have seen my staff so concerned about a customer we had they drove her to the hospital and made sure she was ok. I feel exceptional service goes beyond repairing a car that is what we do that is expected. It is simply treating people how you would want to be treated.

Q: What are some of the changes you've seen in this industry over the years and how has Mike’s Auto Body reacted to these?
A: The industry has changed dramatically since I started 35 years ago the biggest change I have seen by far has been the insurance direct repair process. I feel we have adapted well to the changes throughout the years continually updating our technology and expanding our work force to meet the increasing demands of the direct repair environment.