Friday, August 23, 2013

Let’s Get to Know Colin Kendall

Let’s Get to Know Colin Kendall, Mike Auto Body’s Manager at Concord (Fremont St.) Location

Q: How long have you been with Mike’s Auto Body?
A: 12 years

Q: How many years of industry experience do you have?
A: 20 years

Q: Favorite part of the job?
A: Showing clients their completed vehicle

Q: What do you do when you're not working at Mike’s Auto Body?
A: It’s all about family with an emphasis on sports and travel. I enjoy muscle cars, hiking and exploring California! On my bucket list, I have: 1.) Visiting a remote South Pacific Island 2.) Get a Ferrari and 3.) Live near the ocean

Q: What sports teams do you follow?
A: I like the A’s and the Raiders and I enjoy watching NASCAR, especially Mark Martin
and Team USA World Cup Soccer

Q: Favorite movies?
A: Heartbreak Ridge, Fast & Furious and Batman

Q: Favorite TV Shows?
A: Deadliest Catch, Fast & Loud, home improvement shows

Q: Pets?
A: Dog-Shelby and Cat-Charlie

Q: Favorite outdoor activities?
A: Hiking and going to the coast

Q: If you could have any kind of car, what would you get and why?
A: A Ferrari 355 Spyder

Q: If you could have lunch with anyone who would it be?
A: Clint Eastwood

Q: What are some of the customer service things you're proud of at Mike’s Auto Body and describe your view of what exceptional customer service is?
A: I am proudest of our “Autochex Premier Achiever” awards. I enjoy seeing a customer’s face when they see their car looking better than it has looked in years. I call it that “better than expected” expression—the “wow” factor.

Q: What are some of the changes you've seen in this industry over the years and how has Mike’s Auto Body reacted to these?
A: The technology has changed and we’ve adapted by being proactive in attaining the newest computer systems and software. We pride ourselves in having expert industry knowledge and provide quality repairs, delivered on-time.

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