Thursday, August 15, 2013

Let’s Meet Walnut Creek Location Manager Sam Arvizu

Q: Sam, you manage both Walnut Creek locations. How long have you been with Mike’s Auto Body?
A: 19 years

Q: How many years of industry experience do you have?
A: 25 years

Q: Favorite part of the job?
A: The satisfaction I can see on the faces of customers when they see their vehicles repaired and looking great! 

Q: If you could name 3 things you want to do in your life, what would they be?
A: 1.) Family reunion 2.) Family Cruise 3.) Family vacation to Hawaii

Q: What are your favorite teams?
A: The Oakland Raiders and the Oakland A’s

Q: What do you do when you're not working at Mike’s Auto Body?
A: I grill at BBQs for my family and friends and enjoy watching football.

Q: What was the title of the last book you read?
A: Lone Survivor “Navy Seal”

Q: Favorite movies?
A: Top Gun and any military movie

Q: Favorite TV Shows?
A: Duck Dynasty and West Coast Customs

Q: Favorite outdoor activities?
A: Duck hunting and training my black lab “Belle” (3 years old)

Q: If you could have any kind of car, what would you get and why?
A: A fully restored 1957 Chevy

Q: If you could have lunch with anyone who would it be?
A: My grandfather to talk about family

Q: What are some of the customer service things you're proud of at Mike’s Auto Body and describe your view of what exceptional customer service is?
A: It’s exceptional and I see it every day. When we get excellent feedback from our customers our whole team gets a boost. We train them to be the best and they are!

Q: What are some of the changes you've seen in this industry over the years and how has Mike’s Auto Body reacted to these?
A: The new body and paint products in this industry are the biggest change I’ve seen. Here we are always educating our employees and customers about the new innovations in collision. It’s a great time to be working for a top company like Mike’s Auto Body.

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