Wednesday, August 7, 2013
Let's Meet the Mike's Auto Body Team: A Q&A with Keith Hobert
Keith Hobert is a Mike's Auto Body veteran and an integral part of the company's management team. He manages the Mike's Auto Body location in Concord at 2260 Via De Mercados. Keith is an outstanding mentor and graciously shares his experience and knowledge with young estimators getting in to the trade as well as mentoring those promoted into a location manager position.
Q: How long have you been with Mike’s Auto Body?
A: 35 years
Q: How many years of industry experience do you have?
A: 43 years
Q: Favorite part of the job?
A: The challenge
Q: What do you do when you're not working at Mike’s Auto Body?
A: I mainly work around the house I enjoy building projects.
Q: What was the title of the last book you read?
A: Change Your Mind Change Your World
Q: Favorite movies?
A: I am not a big movie fan but my favorite types of movies are comedies.
Q: Favorite TV Shows?
A: Anything on the Discovery Channel
Q: Favorite outdoor activities?
A: Spending time on the water boating
Q: If you could have any kind of car, what would you get and why?
A: I would probably want a Lexus, because I believe it is currently one of the finer built cars on the road.
Q: If you could have lunch with anyone who would it be?
A: My father
Q: What are some of the customer service things you're proud of at Mike’s Auto Body and describe your view of what exceptional customer service is?
A: I am proud of the service we give our customers I believe every member of our team will go above and beyond to make sure every possible need has been met. Over the years I receive many letters from customers that have been so impressed with our service or a particular employee that they felt compelled to take the time to let me know. These letters talk of things likeour employees staying after hours to wait for them because they were stuck in traffic or taking the time out of their own day to help someone get home or to an appointment they otherwise would have missed due to the accident they were involved in I have seen my staff so concerned about a customer we had they drove her to the hospital and made sure she was ok. I feel exceptional service goes beyond repairing a car that is what we do that is expected. It is simply treating people how you would want to be treated.
Q: What are some of the changes you've seen in this industry over the years and how has Mike’s Auto Body reacted to these?
A: The industry has changed dramatically since I started 35 years ago the biggest change I have seen by far has been the insurance direct repair process. I feel we have adapted well to the changes throughout the years continually updating our technology and expanding our work force to meet the increasing demands of the direct repair environment.