He cares about his customers and their cars and is dedicated to customer service 24/7.
Q: How long have you been with Mike’s Auto Body?
A: 8 ½ years
Q: How many years of industry experience do you have?
A: 10 years
Q: What do you do when you're not working at Mike’s Auto Body?
A: Family time
Q: Major interests?
A: Fishing, Soccer
Q: What are the 3 things you want to do in your life?
A: Watch a soccer game in Europe; Catch an 80lb. King Salmon
Q: What sports teams do you follow and what are your favorite teams?
A: San Francisco 49ers and Oakland Athletics
Q: What was the title of the last book you read?
A: Corporate Information Strategy and Management
Q: Favorite movies?
A: Shawshank Redemption, Law Abiding Citizen, The Prestige
Q: Favorite outdoor activities?
A: Fishing and running
Q: Magazines or newspapers you read?
A: Men’s Health, The Economist, The Wall Street Journal
Q: If you could have lunch with anyone (dead or alive) who would it be?
A: Warren Buffett
Q: What are some of the customer service things you're proud of at Mike’s Auto Body and describe your view of what exceptional customer service is?
A: With pride, confidence and empathy we all genuinely care in delivering the best product out there. We care about people as much as we do their cars. We make every effort to perform our best with each repair and continuously further educate ourselves and our teams while striving for perfection.
Q: What are some of the changes you've seen in this industry over the years and how has Mike’s Auto Body reacted to these?
A: Technology has progressed immensely. With the emergence of computers and advanced equipment it is vital to have your vehicle repaired by a repair facility that stays ahead of the trends. The fact that we are certified and credentialed to keep up with these trends makes us the premium choice now and into the future.