Q: How long have you been with Mike’s Auto Body?A: 4 years
Q: How many years of industry experience do you have?
A: 20 years.
Q: Favorite part of the job?
A: Always changing, helping people that have been inconvenienced, and turning a bad situation into a good relationship.
Q: What do you do when you're not working at Mike’s Auto Body?
A: Golf, wake board, ride dirt bikes, boating, mountain biking, hiking, sports with kids, snow sports, scuba diving, car restoration.
Q: Major interests?
A: Old cars, trucks, BBQing,and travel.
Q: What are the 3 things you want to do in your life?
A: Go to Rio, learn to kite surf, visit Italy to see wife’s family and go to SEMA show in Vegas.
Q: What sports teams do you follow and what are your favorite teams?
A: Being from Michigan I’ve always followed the Green Bay Packers. In baseball, l follow the Giants.
Q: What was the title of the last book you read?
A: Wide Open-Jeremy McGrath Biography.
Q: Favorite movies?
A: Caddyshack, Unforgiven, Mr. and Mrs. Smith, Transformers.
Q: Favorite TV Shows?
A: Street Outlaws, NCIS, Reality shows, Discovery Channel shows.
Q: Pets and their names?
A: Miniature Australian Shepherd-Scout.
Q: Favorite outdoor activities?
A: Swimming, boating, motocross, biking, anything outdoor.
Q: Magazines or newspapers you read?
A: Maxim, 4WD, Travel, Contra Costa Times.
Q: If you could have any kind of car, what would you get and why?
A: The Lexus LF-A Supercar, it’s a beautiful thing, very fast.
Q: If you could have lunch with anyone (dead or alive) who would it be?
A: Clint Eastwood-He’s always kept it classy, involved in politics and would have a lot of interesting views of the past, present and future.
Q: What are some of the customer service things you're proud of at Mike’s Auto Body and describe your view of what exceptional customer service is?
A: Keeping in touch with the customer; offering things like water and coffee, showing genuine concerns, building a relationship, not just a sale, doing what we say we are going to do, and following through. Exceptional customer service stands out from the competition, because anyone can turn out a good product, but ensuring that the customer feels like they were treated like a friend, family member, and trusts in the quality of the repair. Know your business, respect the customer, ask for feedback, and do something with the information to better yourself and your staff.
Q: What are some of the changes you've seen in this industry over the years and how has Mike’s Auto Body reacted to these?
A: Mike’s has stuck to its roots from the “Where quality counts” slogan to learning and developing ways to meet the customers and insurance partners needs from start to finish. Building a staff that can stack the blocks of success, and continuing to build work centers that are state of the art from internal tooling to our recycling programs and set us apart from any other bay area Auto Body competitors.