Thursday, March 27, 2014
Another 5-Star Review from a Mike's Auto Body Customer
Earlier this month, we received this 5-star Yelp review from a gentleman in Oakland, CA. Thanks for all of our customers who take the time to review our work, because this is the type of feedback we desire. By learning more about what you want and need, it helps us to provide the finest customer service we can possibly offer.
"I was very pleased with the service I was provided by Mike's Auto body. After dropping my car off, they shuttled me over to the car rental agency, this certainly seems obvious to most but I can see how this might be something that doesn't always get provided at other shops. Maybe I'm wrong, but they seemed to be falling over themselves to make me happy. Considering how minor my repair was I got treated like they were rebuilding the whole car, at least it felt like it to me.
Anyways they always kept me updated about the repairs which took 2 days. When I dropped off the rental, I call Mike's for a ride and again, said no problem, then driver even helped me load my kid's car seat. Again I didn't expect that, but it felt like it was just second nature to them to do that, which to me didn't go unnoticed. We got back to Mike's and the estimator walked over the repairs with me, again were minor, and then talked casually. Super nice people all the way around, bring your car here and you won't be disappointed. They even washed my car, which was filthy when I brought it in.
PS they didn't steal my change. I had like .75 there just begging to get snatched, few quarters too, which I bet was pretty tempting, obviously I kid. Stand up place all way round."