Monday, April 7, 2014

Mike Rose’s Auto Body Honored by Farmers Insurance

Only eleven Multiple Shop Operators (MSOs) in the United States participate in the Farmers Insurance coveted Circle of Dependability (COD) MSO program.  At a special presentation during the Farmers Insurance National MSO Conference that was held in Olathe, Kansas on March 4, Mike Rose’s Auto Body of Northern California received the Farmers Insurance 2013 Regional Multiple Shop Operators Group of the Year Award.  Farmers recognized Mike’s high-caliber ability to create and manage processes that deliver operational consistency and unsurpassed customer service, helping Farmers to improve policy holder retention and overall customer value.

 Mike’s Auto Body’s CEO Brennan Rose and COO Steve Kelly were present to receive the award for this family owned and operated business. For 42 plus years Mike’s Auto Body has been returning cars to their pre-accident condition. The business was founded in 1972, and has grown into 12 locations today with two locations in Concord and Walnut Creek and one in Lafayette, Pittsburg, Antioch, Brentwood, Richmond, Fairfield, Napa and San Ramon. 

 As COO Steve Kelly states, “This award is given based on many categories and performance metrics including outstanding customer service,” Kelly explained. “We became members of Farmers COD MSO program two and a half years ago, so to win the Farmers 2013 Regional Multiple Shop Organization Group of the Year award is a big deal.”

 Mike’s Auto Body values its participation in Farmers COD program for a wide range of reasons, Kelly said. “We have been actively involved and part of the COD program since the early ‘90s. Farmers is one of our major strategic insurance partners, so inclusion in their CODMSO program is very important to us at Mike’s Auto Body. The COD MSO program also allows us to network with other leaders in the collision industry and share useful information. We’re always looking to be better and provide the best service we can and this group is a great way to help achieve these things.”


 

 

 

 

 

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