Wednesday, July 30, 2014

Mike’s Auto Body’s Community Give Back Program


By giving back, it can open your eyes to what's really important and perhaps inspire you to "share the wealth" with others while making your local community a better place for everyone to live. And that’s the thinking behind the Mike’s Auto Body’s Community Give Back Program.


Mike Rose's Auto Body will donate 3% of the parts and labor of your auto body repair to the local non-profit organization of your choice, whether it’s a school, charitable cause or other non-profit organization that’s close to your heart, because we want to help them and this is one way that we can do it together.


To be eligible for Mike’s Auto Body’s Community Give Back Program, select one of the organizations from the participating organizations list or print a certificate for the local non-profit organization of your choice and then bring it to Mike’s Auto Body when you come in for an estimate. 

When the repair is complete, Mike’s Auto Body will send 3% of the parts and labor directly to the non-profit organization that you’ve selected along with a check and a letter informing the organization that the gift is from you!!

If you would like to add your organization to the Community Give Back Program and have it listed on our website, simply fill out the form below. Our staff will review your request and promptly email you back once it’s been accepted.

For a list of the charities on our Community Give Back Program, visit our web site at: www.MikesAutoBody.com 

Wednesday, July 2, 2014

Let's meet James Maltbie, our manager in Antioch


Q: How long have you been with Mike’s Auto Body?
A: Four months

Q: How many years of industry experience do you have?
A: 25+ years 

Q: What do you do when you're not working at Mike’s Auto Body?
A: Spending time with my son and watching him play baseball and basketball are my favorites.

Q: Major interests?
A: Cycling, road racing and mountain bike racing

Q: What are the 3 things you want to do in your life?
A: Raise my son to be the best man he can be. Travel and tour Italy by bike.

Q: What was the title of the last book you read?
A: Steve Jobs


Q: Pets & their names?
A: A Rhodesian Ridgeback named Zoey


Q: Favorite outdoor activities?
A: Cycling and hiking

Q: If you could have lunch with anyone (dead or alive) who would it be?
A: My father, definitely

Q: What are some of the customer service things you're proud of at Mike’s Auto Body and describe your view of what exceptional customer service is?
A:The seamless process between the initial call center contact all the way through when the finished vehicle is delivered. To me personally, great customer service is when the customer has minimal inconvenience and continually updated throughout the repair process.

Q: What are some of the changes you've seen in this industry over the years and how has Mike’s Auto Body reacted to these?
A:Automotive technology is changing rapidly and Mike's puts a lot of effort into staying current with training and the tools necessary to repair today's high-tech cars correctly.